PFA | Ridepanda OPS

📊 Legend metric bar colors ▾

Metric bars Exceeding ★ Target met On pace Developing

Volume bars, the same for everyone: under 50% of the goal is Developing, 50% up to the goal is On pace, reaching it is Target met, and 5% past it is Exceeding ★.

My Progress

Your daily work totals from the nightly snapshot of the Metabase numbers, your current cycle, and your raise history.

Leaderboard

Top performers by Volume, Pace, and Quality for any week, month, or quarter. Use the arrows to browse past periods. Volume and Pace count every point on the day it was earned, the same way Metabase does, so raises and cycle resets never affect standings here.

🏆 Volume

⚡ Pace

✅ Quality

Needs at least 10 QC checks (FOH: 10 ratings) in the period to rank, so one lucky check can’t top the board.

🏅 Category leaders

Who did the most of each kind of work in this period. Tap a category for the top 10.

FOH — Front of House

FOH staff. Quality = CSAT score.

Total FOH

Eval Passed

Eval Ready

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In Progress

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Off Pace

Name	Hub	Role	Volume (Cycle pts) ↕	Pace (Avg/day) ↕	CSAT% ↕	Eval

All Staff

Every BOH Tech and FOH staff member. This view is read-only — make all edits in the Settings tab.

Showing

Name	Team	Hub	Role	Volume ↕	Pace ↕	Quality ↕

📅 EventsEvery event your staff worked. Each person earns 6 points of Volume per event day; Pace is not affected.

Loading events…

BOH — Technician Performance Overview

Every BOH technician. Volume bars show progress toward the target; color reflects whether each metric is on pace for the cycle end date.

Total BOH

Eval Passed

Eval Ready

In Progress

Off Pace

Name ↕	Hub ↕	Role ↕	Volume (cycle pts) ↕	Pace (avg/day) ↕	Quality (QC%) ↕	Eval ↕

Settings

Pick a section. Everything saves automatically.

Data & Export

Auto-save on Last saved: —

Leadership Metrics

Edit the per-hub Hub Manager and Service Lead values shown on All Staff and in the leaders' views.

Name	Team	Hub	Role / Title	Status	Notes

🔄 Metabase Sync

Auto-sync every 60s Last synced: — Date range: —

Volume, Pace and Quality come from the Metabase PFA dashboard, using whatever date range is set there. Volume is stored as the cumulative total, so logging a raise still resets it to zero — and once a raise is on file, Pace and Quality are measured from that date too (points ÷ days worked since; passes ÷ checks since). A metric a card doesn’t report is left untouched, not zeroed. Turn auto-sync off to edit numbers by hand.

Removed from the roster

People you have taken off the roster. They stay hidden and every Metabase sync ignores them. Restore puts someone back on the next sync — their current metrics return, but any raise log or saved evaluation from before they were removed does not.

Added from Metabase — needs role and pay

People Metabase reported who had no row in this app. They are now on the All Staff tab with a starter role and no pay rate — set both in the roster above. Hub Managers and Service Leads are not listed here; they are scored on their hub’s metrics.

Name in Metabase	Hub	Metrics

💰 Raise Log

Raises flow in automatically from the raise records. Each staff raise captures the Volume / Pace / Quality at that moment and resets all three to 0, so averages restart from the raise date; leadership raises appear as reference rows.

Name ↕	Date ↕	Role at raise ↕	Hub ↕	Volume ↕	Pace ↕	Quality ↕

📣 What’s new: post an update

Tell people what changed. Only the roles you tick see it: it pops up once the next time they sign in, and stays under the 🔔 bell. Everyone also gets the What you need to know guide the first time they sign in.

Who sees it Everyone BOH techs FOH staff Service Leads Hub Managers Admins only

🔐 Access

Who can sign in, and what each person sees. Everyone signs in with their email.

How roles work

Staff see only themselves (pick their name). Service Leads see the BOH techs at their hub and the Service Lead metrics (pick their name and their hub). Hub Managers see everyone at their hub, all of the hub's leadership metrics, and are the only ones who can open a scorecard (pick their name and their hub). Admin sees everything. Roles marked auto were guessed from an older entry; open Edit and save to confirm. Invite the address under Identity in Netlify first, or they will have nothing to sign in with.

👁 Preview as… See exactly what one employee sees, in a read only tab. No password or access entry is created.

What I Need to Know

What you are measured on, how every point is counted, and how to check it yourself.

Targets & Roles

Your targets first, then how you are evaluated, then the Job Map: what each role is expected to do and how it is measured. Jump to: Evaluation ↓ · Job Map ↓

🎯 Criteria & Targets

The Volume, Pace, Quality and Evaluation goals each role is measured against. Live leadership numbers are on All Staff and in My Progress.

📋 How Eval Ready works

Your status shows Eval Ready when all four of these are true:

Volume: your points reach the full cycle target for your level (for example 950 for TX1 and FOH 1). Being part of the way there is not enough.
Pace: your average per day worked is at or above the target.
Quality: your QC pass rate (FOH: CSAT) is at or above the target.
Time: you are at least 6 months into your cycle (TX1, TX2, FOH 1), or 9 months (TX3, FOH 2).

Pass your evaluation scorecard too and it shows Eval Passed. Neither status is a promotion or a raise on its own. Service Leads and Hub Managers are scored on their hub, so this does not apply to them.

The next yearly review is in September 2027. It looks at your 12 month cycle, which for most people is complete by then, so there is the whole cycle to reach the full target. If your cycle is not complete by the review (for example a raise restarted it recently), it looks at your numbers in that cycle as of the review.

📝 Evaluation

Each role has a different set of evaluation categories weighted differently. Scores always normalize to 100. Select a role below to see what managers are evaluating.

🔧 BOH — Technicians

🚴 FOH — Front of House

🧭 Leadership

Technician I — Beginner

TX1 techs focus on building fundamentals: builds, Forest workflow, showing up, and teamwork. No leadership evaluated.

Pass Threshold

60%

out of 100

Categories

6

Weight overview

Attendance & PunctualityHigh ×3·Attitude & ProfessionalismHigh ×3·Teamwork & CollaborationHigh ×3·Build ExecutionHigh ×3·Forest WorkflowMed ×2·Follow-Through & ReliabilityMed ×2

1

Attendance & Punctuality High ×3 Max: 15 pts weighted

Shows up on time, minimizes unplanned absences, communicates schedule issues proactively. The most foundational expectation for any BOH tech.